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Privacy Policy

At Opalaud Casino, we are committed to handling your personal information with care and transparency. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over your own information.

About This Policy

This Privacy Policy applies to all personal information we collect and process when you visit our website, register your account with us, or use any of our services. By using our site, you acknowledge that you have read and understood this policy and the way we handle your data.

We may update this policy from time to time to reflect changes in our data practices or to meet our legal obligations. When we make material changes, we will update this page accordingly. We recommend reviewing this policy periodically so you are always aware of how your information is being handled.

This policy covers information collected through our website, our customer support channels, and any other interaction you have with Opalaud Casino as a registered player.

Information We Collect

To provide you with a safe, secure and compliant gaming experience, we collect a range of personal information. The categories of data we typically handle include:

Account details, including your full name, date of birth, residential address, email address and login credentials.
Identity verification documents, such as government-issued photo identification and proof of current address, collected to confirm who you are and to meet our obligations.
Payment and transaction records, including your deposit and withdrawal history, payment method details and related financial data.
Device and technical data, such as your IP address, browser type, operating system and information about how you navigate and interact with our website.
Cookie and session data collected through your browser when you visit our site.
Communications you send us, including customer support requests, complaints and any other correspondence.

Some of this information is provided directly by you when you register or update your account with us. Other data is collected automatically through the technologies described in the Cookies section below.

How We Use Your Information

We use the personal information we collect for the following purposes:

Setting up and managing your account with us, including processing deposits, withdrawals and your gaming activity.
Verifying your identity and conducting anti-fraud and anti-money laundering checks, which are a necessary part of operating a responsible gaming platform.
Meeting our legal and regulatory obligations.
Providing customer support and responding to your queries, disputes and complaints.
Sending you marketing communications about our promotions and offers, where you have given us your consent to do so.
Improving and securing our website and services based on how players use them.

Keeping Your Records

We retain your personal information for as long as your account with us remains active, and for a reasonable period afterwards to address any outstanding queries or disputes. Please be aware that certain records are required by law to be kept for a defined period even after your account has been closed. We have no discretion to delete those records before the required period has passed. Once any mandatory retention period has expired, we will securely delete or anonymise your data.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to support the functionality of our services and to improve your experience as a player. Cookies are small text files stored on your device when you visit a website.

We use cookies for purposes including keeping you logged in to your account with us, saving your preferences, understanding how our site is used, and supporting our marketing and promotional activities.

You can manage, restrict or disable cookies through your browser settings at any time. Please be aware that disabling certain cookies may limit some features of our website and affect your experience when using your account with us.

Your Privacy Rights

You have a number of rights in relation to the personal information we hold about you. These include the right to request access to your data, the right to have inaccurate or outdated information corrected, and the right to request deletion of your personal information where we are not legally required to retain it.

You also have the right to withdraw your consent to receiving marketing communications from us at any time. Withdrawing your marketing consent will not affect the lawfulness of any communications we sent you before your withdrawal.

To exercise any of these rights - including access, correction, deletion or withdrawing consent to marketing - please contact our team directly by email at support@opalaudcasino.com. We will acknowledge your request promptly and respond within a reasonable timeframe.

If you have a concern or complaint about how we have handled your personal information, we encourage you to contact us in the first instance so we have the opportunity to address it directly. We take all privacy concerns seriously and will do our best to resolve any issues quickly and fairly.