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Bonus Terms and Conditions

At Opalaud Casino, we want every promotion to be straightforward and fair. These bonus terms and conditions apply to all offers, promotions and rewards made available through your account with us. Please read them carefully before opting in to any bonus, as claiming a promotion constitutes your acceptance of the conditions set out below.

General Bonus Conditions

These terms apply to all bonuses, free spins, cashback offers, reload promotions and any other reward offered by Opalaud Casino, unless a specific promotion page states otherwise. Where a promotion carries its own set of terms, those terms apply alongside these general conditions. In the event of a conflict, the promotion-specific terms take precedence over this general page.

We reserve the right to amend these terms at any time. When we do, we will update this page and, where appropriate, notify registered players. Continued participation in promotions after any change constitutes acceptance of the updated conditions. If you are unsure whether a change affects a bonus you are currently holding, please contact our support team before proceeding.

All bonuses are subject to the terms set out on this page and on each individual promotion page.
Bonuses may not be transferred, exchanged for cash or combined with other offers unless explicitly stated.
We reserve the right to withdraw, modify or cancel any promotion at our discretion.
Any attempt to abuse, exploit or manipulate a promotion may result in forfeiture of the bonus and any associated winnings.
Our decisions regarding bonus eligibility and disputes are final and binding.

Eligibility and Account Requirements

To be eligible for a bonus at Opalaud Casino, you must hold a fully verified account with us. Verification requires completion of our standard identity checks, which may include providing proof of identity, proof of address and, where relevant, proof of payment method. Bonuses will not be credited to unverified accounts, and any winnings derived from play on an unverified account may be withheld pending successful verification.

Only one account per player is permitted. Where we identify multiple accounts linked to the same individual - whether by name, residential address, device, IP address or payment method - we reserve the right to close the duplicate accounts and forfeit any bonuses or winnings associated with them. Creating multiple accounts for the purpose of claiming the same promotion more than once is considered a material breach of these terms.

You must be at least 18 years of age to hold an account and participate in any promotion.
You must be located in a jurisdiction where online gambling is lawfully permitted at the time you claim and use a bonus.
Employees, contractors and their immediate family members are not eligible for player-facing promotions.
Some promotions may be targeted at specific player groups; eligibility criteria will be stated on the relevant promotion page.
We reserve the right to verify your eligibility before crediting or releasing any bonus funds.

Wagering Requirements

Most bonuses offered by Opalaud Casino are subject to wagering requirements, also referred to as playthrough requirements. A wagering requirement is a multiplier that determines how many times the bonus amount - and in some cases the combined bonus and deposit amount - must be wagered before any associated winnings can be withdrawn. The specific wagering requirement for each promotion will be clearly stated on the relevant promotion page.

Not all games contribute equally towards meeting a wagering requirement. In general, pokies and slots contribute at a higher rate, while table games, video poker and live dealer titles may contribute at a reduced rate or not at all. The contribution rates applicable to a specific promotion will be outlined alongside its other conditions. We encourage you to review these rates before choosing how to play through your bonus, as wagers placed on ineligible games will not count towards your progress.

How Wagering Progress Is Tracked

Wagering progress is tracked automatically through your account with us. Each eligible real-money wager placed while a bonus is active contributes to your playthrough total in line with the applicable contribution rates. Bets placed using bonus funds count towards the requirement; bets placed from your real-money balance prior to the bonus being activated generally do not, unless the specific promotion states otherwise. You can review your current wagering progress in the promotions or bonus section of your account at any time.

Wagering requirements must be completed within the timeframe stated on the individual promotion page.
If the requirement is not met within the stated period, the bonus and any associated winnings will be forfeited.
Maximum bet limits apply when playing with an active bonus; exceeding these limits may result in immediate forfeiture.
Wagers that are voided, cancelled or reversed do not contribute towards wagering requirements.
Where stated, winnings accumulated from bonus play are subject to a maximum cashout cap.

Bonus Expiry, Forfeiture and Cancellation

All bonuses issued by Opalaud Casino carry an expiry period, which begins from the date and time the bonus is credited to your account. The specific validity window for each promotion will be stated on the relevant promotion page. If you have not met the wagering requirement and used any associated free spins or promotional credits within this window, the bonus and any winnings generated from it will be automatically forfeited once the period lapses.

You may request to cancel or remove an active bonus from your account at any time by contacting our support team. Please be aware that cancelling a bonus will result in forfeiture of the bonus amount and any winnings associated with it. If you have already wagered a portion of the bonus, those wagers are non-refundable. We recommend reviewing your bonus status before requesting cancellation if you are uncertain about the impact.

Bonuses expire at the end of the validity period shown on the relevant promotion page.
Expired or forfeited bonuses cannot be reinstated under any circumstances.
We reserve the right to cancel any bonus at any time if we reasonably suspect misuse, fraud or a breach of these terms.
If your account is closed - whether by you or by us - any unclaimed or uncleared bonuses will be forfeited.
Free spins not used within the stated validity period will expire and cannot be recovered or reissued.

Responsible Gaming and Bonus Participation

At Opalaud Casino, we take our responsible gaming obligations seriously. We want our promotions to add to the enjoyment of your experience, not place undue pressure on your play. If you have set deposit limits, loss limits, wagering limits or cooling-off periods through our responsible gaming tools, these will remain active regardless of any bonus you hold. Bonuses will never override or suspend the limits you have applied to your account with us.

If you choose to self-exclude from Opalaud Casino, any active bonuses will be cancelled and forfeited as part of the exclusion process. We will not automatically reinstate bonuses following the conclusion of a self-exclusion period. Any new promotions would be subject to fresh eligibility checks in accordance with our responsible gaming policies and your account standing at that time.

If you feel that bonuses or promotions are contributing to difficulty managing your gambling, we encourage you to make use of our responsible gaming tools or contact our support team for guidance. Independent support is also available through organisations such as Gambling Help Online, which provides free, confidential assistance to Australians and their families.

Responsible gaming limits and restrictions take precedence over any bonus conditions.
Players who have previously self-excluded may have restricted access to certain promotions upon return.
We may, at our discretion, restrict or remove bonus access for players displaying indicators of gambling harm.
Opting out of marketing communications will prevent you from receiving targeted bonus offers by email or SMS.
Full details of our responsible gaming tools are available on our dedicated Responsible Gaming page.