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Terms & Conditions

These Terms and Conditions govern your use of Opalaud Casino and your account with us. By registering or continuing to use our site, you confirm that you have read and accepted these terms in full. Please take a few moments to read them carefully before you play.

Introduction & Acceptance

These Terms and Conditions ("Terms") form a legally binding agreement between you and Opalaud Casino ("we", "us", "our"). They apply to all use of our website, mobile platforms, games, promotions and any other services we make available to you (collectively, "our Services").

By accessing our website, opening an account or placing a wager, you confirm that you have read, understood and accepted these Terms in full. If you do not agree with any part of these Terms, please do not use our Services.

We may update these Terms from time to time to reflect changes in our Services, applicable law or industry standards. When we make material changes, we will notify you via the email address associated with your account or through a prominent notice on our website. Your continued use of our Services after any such update constitutes your acceptance of the revised Terms. We encourage you to review this page periodically so you remain familiar with the current version.

Eligibility & Account Registration

Who Can Register

To open an account with us, you must be at least 18 years of age. You must also be located in a jurisdiction where online gambling is lawful and where you are permitted to access our Services. It is your sole responsibility to ensure that your use of Opalaud Casino complies with all laws applicable to you in your location.

Opening Your Account

You may only hold one account with us at any time. Opening duplicate accounts may result in the suspension or permanent closure of all associated accounts.
You must provide accurate, complete and up-to-date information when registering, and update that information promptly if anything changes.
You are responsible for keeping your login credentials secure and confidential. Do not share your username or password with any other person.
We reserve the right to request identity and payment verification documents at any stage, including at registration, before processing a withdrawal, or as required by our compliance and regulatory obligations.

We reserve the right to decline any application to open an account, or to close an existing account, at our reasonable discretion. We are not required to state a reason for such a decision, though we will act fairly in exercising this right and in accordance with our obligations under applicable law.

Deposits, Withdrawals & Account Balances

All funds you deposit into your account with us are held for the purpose of wagering on our Services. We do not pay interest on account balances. You may only deposit and withdraw funds using payment methods registered in your own name; we do not accept deposits from or make payments to third-party accounts under any circumstances.

Deposits

Deposits are made using the payment methods displayed on our website at the time of transaction. Applicable minimum and maximum deposit amounts are shown during the deposit process. All deposits must be made in cleared funds and in the currency accepted by our platform. We reserve the right to decline a deposit from any particular payment method or source at our reasonable discretion.

Withdrawals

To request a withdrawal, your identity must be verified in accordance with our verification requirements. Withdrawal requests are processed in the order they are received. Processing times and available withdrawal methods are displayed on our Payments page and may vary depending on your chosen method and any applicable third-party processing periods.

We reserve the right to carry out additional checks before approving a withdrawal, including requesting further supporting documents. Any winnings derived from fraudulent activity, abuse of promotions or a material breach of these Terms may be forfeited at our reasonable discretion.

Inactive Accounts

If your account shows no login activity for an extended period as defined in our account management policy, it may be classified as dormant. We may apply an inactivity administration fee in accordance with applicable law. You will receive advance notice before any such fee is applied, giving you the opportunity to reactivate your account before any charge is made.

Bonuses & Promotions

From time to time we may offer bonuses, free spins, cashback or other promotional incentives to eligible players. Each promotion is subject to its own specific terms, including wagering requirements, eligible games, minimum odds and expiry dates, which will be clearly stated on the relevant promotion page at the time the offer is made. In the event of any conflict between individual promotion terms and these Terms, the promotion terms will apply.

General Bonus Conditions

Bonus funds and any winnings derived from bonus funds may not be withdrawn until all applicable wagering requirements have been satisfied in full.
Only one bonus may be active at a time unless the individual promotion terms state otherwise.
Bonuses are intended for personal recreational use only. We reserve the right to void bonus funds and associated winnings if we determine that a bonus has been claimed or used in bad faith, through collusion, the use of automated software, or in a manner inconsistent with genuine gameplay.
We reserve the right to alter, suspend or withdraw any promotion at any time. Where reasonably practicable, we will provide advance notice of any such change.

We aim to make our bonus terms clear and straightforward. If you have any questions about how a promotion works, we encourage you to contact our support team before you claim it so that you can make an informed decision.

Responsible Gambling, Complaints & Governing Law

Responsible Gambling

We are committed to providing a safe and responsible gambling environment. We offer a range of player protection tools, including deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion options. These tools are available through your account settings or by contacting our support team at any time.

If you feel that gambling is causing harm to you or someone close to you, we encourage you to seek independent support. National helplines and support organisations are available to assist players across Australia who may be experiencing gambling-related harm. We may also apply responsible gambling measures to your account at our discretion where we have reasonable grounds to believe that your gambling may be causing harm, even without a specific request from you to do so.

Complaints

If you have a complaint about our Services, please contact our customer support team in the first instance. We aim to resolve all complaints promptly and fairly, and we will acknowledge your complaint within a reasonable timeframe. If you are not satisfied with the outcome at first instance, we will direct you to an appropriate escalation pathway in accordance with our complaints handling procedure.

Governing Law

These Terms are governed by applicable law. Any dispute arising under or in connection with these Terms that cannot be resolved informally will be subject to the dispute resolution processes set out in our complaints procedure. Nothing in these Terms limits any right you may have under applicable Australian consumer protection legislation, including rights that cannot be excluded by agreement.

The most current version of these Terms is always available on our website. If you have any questions about these Terms or how they apply to your account with us, please reach out to our support team before using our Services.